Enquiries scatter
Website forms, the shop inbox, a colleague’s phone. When nobody can see every enquiry in one place, some are simply missed.
For UK independent & bespoke jewellers
Turn website enquiries into booked consultations.
Karma-Tech adds an enquiry and appointment journey to the website you already have, or builds you a complete online shop with it built in. Each enquiry from your website forms is captured, qualified, answered and given a clear next step.
15 minutes by video·No obligation·You’ll speak with Chad
- Keep your websiteNo replacement needed
- 10 business daysTarget installation
- Tested by your teamBefore the final payment
- Yours to keepAccounts in your name
Why it matters
Your best enquiries shouldn’t go cold.
Someone asking about a bespoke engagement ring is rarely ready to buy from a web page. They are ready for a conversation, and what happens after they press “send” decides whether they get one.
The first reply waits
You are at the bench or with a customer. By the time you reply, a keen buyer may already be talking to another jeweller.
Nobody sees where they stall
Without a pipeline you can’t tell which enquiries became consultations, which went quiet, or where they stopped.
Two ways to work together
Start with the journey. Add a shop if you need one.
Both include the same five-stage enquiry system. The difference is whether you keep your current website or want a new online shop.
For jewellers with a website
The Bespoke Sales System
An enquiry and appointment journey added to the website you already have.
- Enquiries from your website forms in one visible pipeline
- Qualifying questions on budget, design type, timescale and preferences
- An instant acknowledgement for the customer and an alert for your team
- Serious buyers book their own consultation; reminders only with consent and your approval
- See leads, consultations and where enquiries stall
- Team walkthrough, testing and handover
For a full online store
The Complete Jewellery Store
Everything in the Bespoke Sales System, plus a custom online shop.
- A custom, mobile-friendly storefront and product pages
- Setup for up to 50 products
- Secure checkout, with payments to your own account
- Standard shipping zones, rates and order notifications
- Enquiries and consultation booking built into the shop
- Launch testing, team training and basic store analytics
Why no prices here? Every jeweller’s set-up is different, so you receive a fixed written quote after the walkthrough, before any commitment. Rather have a figure first? Ask for a quote.
The Bespoke Sales System
How an enquiry becomes a consultation.
One connected journey, five things handled. These screens come from our interactive demo, so every name and enquiry is sample data.
01 · Capture
Every website enquiry lands in one visible pipeline.
The moment a customer starts a bespoke enquiry, their name and email reach your team’s pipeline, even if they never finish the form.
02 · Qualify
Budget, design type, timescale and preferences.
A few friendly questions give your team the context for a useful first reply. Each enquiry is marked high intent, warm or exploring.
03 · Respond
A timely acknowledgement, and an alert for your team.
The customer knows their enquiry arrived while you prepare a proper reply, and the right person on your team is told straight away.
04 · Book & follow up
Serious buyers book. Reminders go out with approval.
Buyers choose a consultation slot from the availability you set. Reminders and follow-ups are sent only to customers who opted in, and only once your team approves them.
05 · Track
See leads, consultations and where enquiries stall.
One view of every enquiry, booked consultations and the stage where enquiries go quiet, with a one-click approved nudge for the ones that stalled.
See a store we built
Meet Ostelle, our concept jewellery store.
We built Ostelle to show what an online jewellery shop can do when it is designed around how jewellery is really bought: by metal, by size, by story and by appointment.
Every piece, in every metal
One tap shows the piece in white, rose or yellow gold.
A provenance passport
Grading, origin and the stone’s journey, on the product page.
Book a viewing
Occasion, day and time chosen by the customer.
A bespoke brief
Piece, shape, metal, budget and timing up front.
A ring size finder
A measurement in, a size out, with a size chart.
A jeweller, one tap away
WhatsApp, a call or a booking from any page.
Concept Ostelle is a fictional brand created by Karma-Tech as a demonstration. It is not a client, and nothing is for sale.
What we won’t promise
We won’t promise new traffic or guaranteed sales, and we won’t invent reviews or results. What we will do is help you handle the enquiries you already receive, so each one is captured, acknowledged, qualified and given a clear next step.
How we work
Low risk, clearly defined.
You see it working before you pay in full, and you keep everything in your name.
- 01
A 15-minute walkthrough
See the system and the concept store, talk through how enquiries reach you now, and get an honest view on fit.
- 02
A fixed written quote
Scope, timeline and any third-party costs, in writing, before you commit to anything.
- 03
Built, then tested by you
Your team tests the complete agreed journey before the final payment is due.
- 04
Live, with support
Monthly support begins at launch: monitoring, maintenance, fixes and defined small adjustments.
Pay in stages
Half to begin and the rest on agreed milestones, never all up front.
Delivery protection
If we cannot deliver the agreed functions because of our failure, and cannot put it right within 5 business days of written notice, we refund the setup fees paid. Full conditions
You own everything
Your domain, platform, payment and customer accounts stay in your name.
Questions jewellers ask
Straight answers.
Choosing who builds your enquiry journey is a considered decision. Here’s where to start.
How much does it cost?
It depends on what you need: the enquiry and booking journey on your current website, or a full online shop with products, payments and shipping. After a 15-minute walkthrough you receive a fixed written quote with the scope and timeline before any work begins, and payments are made in stages. If you would rather ask first, message Chad on WhatsApp or by email for a quote.
Do I need to replace my current website?
Not for the Bespoke Sales System. It adds an enquiry and appointment journey to the website you already have. If you want a new online shop, the Complete Jewellery Store includes the same enquiry system.
Will this get me more enquiries or sales?
We don’t promise new traffic or guaranteed sales. The system helps you handle the enquiries your website already receives more consistently: each one is captured, acknowledged, qualified and given a clear next step.
How long does it take?
The Bespoke Sales System has a target installation of 10 business days once access and content are provided. A Complete Jewellery Store typically takes 1 to 2 weeks. Your written scope confirms the dates, which depend on timely access, content and approvals.
You’re based in South Africa. How does that work for a UK jeweller?
Cape Town is one to two hours ahead of the UK, so Chad works during your business day by video call, email and WhatsApp. Everything is written in UK English and set up for UK customers, from ring sizes to delivery information.
Who owns the website, domain and accounts?
You do. Your domain, platform, payment and customer accounts stay in your name, and customer payments go directly to your own payment provider.
What happens on the 15-minute call?
Chad shows you the system or the concept store, asks how enquiries reach you now and what happens next, and tells you honestly whether it is a fit. If it is, you receive a written quote. There is no obligation.
The next step
See how this would work for your jewellery business.
Answer three quick questions, then choose a time for a 15-minute video walkthrough with Chad. You’ll see the proposed enquiry journey and get an honest answer on whether it fits.
Book a 15-minute walkthrough15 minutes by video · No obligation · You’ll speak with Chad
Prefer to message?
Ask a question or request a quote. Chad replies personally.
Message Chad on WhatsApp Email for more info or a quote